Orders & Shipping

Will I be charged right away when I place an order?

Yes, your card will be charged immediately upon placing the order. For security purposes, we do not store payment information.

Can I make changes to my order before it ships?

Unfortunately, once an order is submitted, we are unable to make changes or cancel it. However, if the item is on pre-order, it can be canceled. Simply email hello@rasavatta.com with your order number, and we'll assist you.

Why isn't my payment going through?

Please ensure you're using the correct billing zip code associated with the credit card. Additionally, orders must be above $0.50 to be processed with a credit card.

Can I finance my order?

Yes, we offer financing options through Shop or Affirm, allowing you to split your purchase into paid installments (low interest or interest-free, depending on the options you select). Simply select Shop or Affirm at checkout to take advantage of this convenient option.

Why was I charged tax?

Taxes are automatically added based on tax laws, which are continually updated. For more information on this, you can refer to the South Dakota v. Wayfair case overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html

Which shipping carriers do you use?

We have partnered with reliable shipping carriers such as UPS, FedEx, and USPS to ensure efficient and timely delivery of your orders. We offer free ground shipping options from each of these carriers and faster shipping options for a premium, allowing you to choose the one that best suits your needs in terms of speed, cost, and delivery preferences.

How long will it take for my order to arrive?

Orders typically take 1-3 business days to process before shipping. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping generally takes 3-7 business days, while expedited options may be available for faster delivery. For the most accurate estimate, please refer to our shipping page or contact our customer support team.

How do I track my order?

Once your order ships, you'll receive a separate email with a tracking number. You can also log into your account to check the order status.

Do you offer free shipping?

Yes, orders over $100 qualify for free shipping. Otherwise, standard shipping rates apply, and you can select your preferred shipping speed at checkout.

Do you ship internationally?

No, we currently only ship to the contiguous United States. However, stay tuned for updates on international shipping.

My order never arrived, what do I do?

If your package hasn't arrived, please allow some time as carriers sometimes scan packages early. If there's an unusual delay, email us at hello@rasavatta.com. Customer support must be notified of any lost packages within 30 days of the ship date for assistance with replacement or refund.

Returns & Exchanges

How do I process a return?

We want you to be completely satisfied with your purchase, so we offer a 15-day return policy. If, for any reason, you need to return an item, simply reach out to us at hello@rasavatta.com within 15 days of receiving your order, and we'll provide you with a return shipping label and detailed instructions on how and where to send your package. Have a question about your return? Feel free to contact us anytime at hello@rasavatta.com.

*Please note that artwork is not eligible for returns under our standard policy. Instead, a 5-day return policy specific to artwork will apply.

Are your returns free?

Yes, we offer free returns as we don’t charge for return shipping. However, please note that a 20% restocking fee will be applied to cover the costs associated with inspecting, repacking, and restocking the returned merchandise. This fee helps support our family-owned business and ensures that we can continue to provide quality products and services to our valued customers. While we strive to minimize the need for returns, we're here to assist you every step of the way to ensure a smooth and hassle-free experience.

Can I exchange an item?

If you need to exchange an item we recommend applying for a return and placing a new order for the desired item. This ensures a quicker and more efficient process, allowing you to receive the replacement item as soon as possible. Simply initiate a return for the original item following our return policy guidelines, and then proceed to place a separate order for the item you wish to exchange it for. If you have any questions or need assistance with this process, please don't hesitate to contact our customer support team at hello@rasavatta.com. We're here to help make your shopping experience as seamless as possible.

Packaging

What does Packed With Love mean?

"Packed with love" means that our packages are carefully and thoughtfully packed with attention to detail. We ensure that each item is securely packaged to arrive safely at its destination. Additionally, we add a touch of beauty and our brand's essence to make the unboxing experience special for our customers.

Is your packaging environmentally conscious?

Yes, our packaging is environmentally conscious. We prioritize sustainability by using paper-based materials that are recyclable. Our packaging primarily consists of kraft paper and wrapping paper, with limited use of plastic. We are committed to reducing our environmental footprint while ensuring that your products are safely delivered.

Customer Service

How can I speak with a live human?

Certainly! If you prefer speaking with a live human, we've got you covered! You can easily connect with us through our online chat feature available on our website M-F 9-5. Additionally, you can reach out to us via email at hello@rasavatta.com. Our team is here to assist you with any questions or concerns you may have, so don't hesitate to get in touch!

Do you speak other languages?

Customer service is available in Spanish and English.

Wall Art

What does "rolled canvas" mean?

Rolled canvas refers to the artwork canvas being rolled up and carefully packed in a tube for shipping. This ensures safe delivery and allows for easy handling upon arrival.

Is your art one of a kind?

Yes, each piece of art available on our site is meticulously hand-painted by talented artists, making each creation truly unique and one of a kind. RasavattA doesn’t sell prints; thus, rest assured that your unique piece of artwork has no replicas.

How do I unpack a rolled canvas?

To unpack rolled canvas, simply remove the wrapping paper and seals from the tube. Carefully unroll the canvas and lay it flat on the floor. Allow it to rest and flatten out naturally before framing or displaying.

Do you provide frames for the wall art?

At the moment, we do not offer framing options for our artwork. However, we recommend visiting a professional framer near you to explore framing and gallery wrap options. Please note that selecting a frame may result in the reduction of the artwork's canvas size, as part of the canvas will need to fold into the structure of the frame or stretcher bars.

Toys & Games

How do I know whether a toy is safe for my child’s age?

Ensuring the safety of your child is our top priority. You can easily determine whether a toy is suitable for your child's age by reviewing the age and weight recommendations provided for each product. This information can be found under the details of each product, helping you make informed decisions about your child's playtime.

Are your toys non-toxic?

Absolutely! We understand the importance of using safe and eco-friendly materials in children's toys. That's why all of our toys are crafted with environmentally friendly materials that are non-toxic and abundantly organic. You can have peace of mind knowing that your child is playing with toys that prioritize their health and well-being.